The woman wont unlock the door after massage as I refused to tip her. Reasons for not tipping were multiple. She was inappropriate with her behavior, almost burnt my back with hot stones even when I told her they were too hot. She was on the phone the whole time massage was being done. It is up to the customer to tip for good service. She expects to be tipped even for bad service. I had to call 911 to get out of this place. AVOID!!! I am surprised their massage license has not been revoked and how are they operating. Do not go alone and have someone accompany you if this is the last place on earth where you need a massage. I am never getting near their premises and will be taking further action as necessary.